Random thoughts on outsourcing - costco.com - the saga continues

please read my previous posting - that's where the start of the story is!

here is what happened next.

Here is my e-mail to costo.com customer service:

"Date: 3/21/2008 11:19:35 AM
To: customerservice@costco.com
Subject: Costco.com Returns

Note this message was submitted through the costco.com web site customer suggestion page on 03/21/2008 11:12:04 PST

Comment/Suggestion/Request/Question Text:
I put an order in on 3/13 for cakes from Dragon FLy bakery The order number is 26771220
On Monday morning 3/17 I called costco com and canceled the order
The on Monday 3/17 late afternoon I got e-mail from costco com that item has been shipped I pre-paid for next day delivery service so despite the fact that the order has been cancelled, it has been shipped!
On Tuesday, 3/18 at the end of the day i still did not get my cakes I called costco com again - they said that the tracking number is incorrect, took my cell phone number and promised to call me back on 3/19
On 3/20 I called Dragon Fly Bakery directly to find out what happend to the order They told me the order has been cancelled by costco com and never has been shipped I did not get refund from costco com and call back from them either ..

For now I just want to get refund for the item that has been canceled!!!"

And here is their response:

"Thank you for your e-mail to Costco Wholesale.

We have initiated an investigation with UPS. The trace and refund process takes approximately 10 to 15 business days. Once this has been completed, you will be notified via e-mail of your refund having been issued. If you wish to reorder, you may do so online. We apologize for any inconveniences this has caused.



Thank you,

Roxanne
Costco Wholesale Corporation"

>>>>>>>>>

I have no idea what UPS has to do with the order that has never been shipped!!!!

Current Mood: stressed